The Children's Place

This post is not about personal customer service... more that of the company on the whole. I had gone in on January 9th and bought quite an abundance of stuff for my girls. All of it was on sale... fairly good prices. I felt pretty good about it. 7 days later, one week to the day, I am browsing the mall and my sister-in-law says "Let's go into the Children's Place. They have a $5.99 sale" so we head in. Everything I bought the week before for $9.99, $19.99 was all on sale for $5.99. So I approached the counter to get a price adjustment. I had my reciept in my purse and everything. Nope, no price adjustment possible they say. You have 14 days after purchase (which I was within) but the items cannot have been on sale. I was shocked! Utterly shocked. Every other store I shop at does not do it that way. I went home, and I made calls to other stores to confirm what I believed. Still shocked. How can they possibly not adjust the prices? So after dialoguing with other moms on Facebook in reaction to my status, I decide to call the manager and discuss. She says "you can come in and buy the same items, as long as we have them in the right size and color and then return them with the other receipt". I looked at the phone dumbfounded. I had of course thought of that but dismissed it as ridiculously involved and frankly a pain in the ass. So I discussed how I did not know the policy and would from now on and could we not work something out. We did. I got just over $77 back once all was said and done. And I will never forget their policy which is on the back of their receipt. But I still disagree with it.