The Children's Place

This post is not about personal customer service... more that of the company on the whole. I had gone in on January 9th and bought quite an abundance of stuff for my girls. All of it was on sale... fairly good prices. I felt pretty good about it. 7 days later, one week to the day, I am browsing the mall and my sister-in-law says "Let's go into the Children's Place. They have a $5.99 sale" so we head in. Everything I bought the week before for $9.99, $19.99 was all on sale for $5.99. So I approached the counter to get a price adjustment. I had my reciept in my purse and everything. Nope, no price adjustment possible they say. You have 14 days after purchase (which I was within) but the items cannot have been on sale. I was shocked! Utterly shocked. Every other store I shop at does not do it that way. I went home, and I made calls to other stores to confirm what I believed. Still shocked. How can they possibly not adjust the prices? So after dialoguing with other moms on Facebook in reaction to my status, I decide to call the manager and discuss. She says "you can come in and buy the same items, as long as we have them in the right size and color and then return them with the other receipt". I looked at the phone dumbfounded. I had of course thought of that but dismissed it as ridiculously involved and frankly a pain in the ass. So I discussed how I did not know the policy and would from now on and could we not work something out. We did. I got just over $77 back once all was said and done. And I will never forget their policy which is on the back of their receipt. But I still disagree with it.

Of all places to have bad service :(

We went to Walt Disney World at Christmas time and I have been there a scandalous amount of times (over 70!) and almost always receive exemplary service. Not this trip.

I stood at the concierge desk at our resort as several mistakes were made and then they suggested I go to another line up. I had to have a manager come over to deal with the many problems that had developed and she did fix them all but it was a 45 minute ordeal that my children had to wait around for and it was 45 minutes we were not enjoying our vacation in a park.

Another bad experience of the trip was with a monorail driver. My husband walks ahead of me and the kids. He doesn't do it intentionally. He has long legs and it happens. After 20 years of marriage, we are good with it. He tries to slow down, I try to speed up etc. But after a day of rides and walking, me and the kids were pooped. We were about to get on a monorail and the driver shut the gate after my hubby went past and was getting on. I said "We are with him" and she glared and snapped at me "You should keep your party together." I was astounded. Quite speechless actually. I contemplated telling her to keep her advice to herself, to tell her about the give and take of marriage, to tell her that I am a paying guest, ... ... .... but the truth is I could not say anything as I was speechless. So she opened the gate and me and the kids began to walk through and she shut the gate on the side of my foot. HARD!!!! It really hurt and bruised the hold side of my foot. Not a word of apology. Once we got to our resort, I asked to speak to a monorail supervisor there and was asked if I needed a paramedic repeatedly. I wanted to just go to our room. They told me someone would come to talk to me, and no one ever showed up.

The final kicker of the trip was one morning I got up before my hubby and the girls to go to Disney's Hollywood Studios. I wanted to get us Fast Passes for Toy Story. I left them to sleep in as we were out late at the Magic Kingdom the night before. I talked up the ride on the whole bus ride. I am a talker and told everyone on the bus they had to go right to Toy Story or they would miss out. I get to the Fast Pass machines and put in our park passes and only get one Fast Pass. Huh? A young blonde Disney Cast member comes over and I ask what is going on and she responds "If they are not here, no fast pass for them!" very snappily. It reminded me of the Soup Nazi episode of Seinfeld. I had had no idea. I had never tried this before. I looked at her and explained I did not know that and I would have woken them up. "Well now you know" she snapped. A grey haired cast member approached and asked her why she was being so mean to me. "You know you can press a button and give her three fastpasses," he said to her. Two couples were behind me from the bus from the resort. A woman spoke up and said "give her the passes, she talked up the ride the whole way over here". With a very cranky expression, she gave me the passes, I thanked her profusely and said I would not forget that rule and you can bet I won't.