Recently... Mosaik Mastercard & Burger King

Hi everyone...

seems I have been doing tons of running around re: errands lately. I have been so frenetic... that my usual keen eye and ear for customer service has not been as acute as it usually is.

Last Friday, I was on the phone with Mastercard... as my number somehow had been stolen and used for "online poker"!!! (more on another of my blogs re: that) So we were getting geared up for a new card... and I had to blog about this guy who helped me... He told me his name was Wadjie... I may well be spelling that wrong and he was situated in London, Ontario. He was everything a customer service agent should be. Warm, personal, reassuring, interested... but not TOO interested... LOL... he asked a couple of questions about my weekend plans and then at the end of the call wished well with them, remembering what they were. He provided extra information but when I mentioned I knew it, he backed off... was amazing. So I told him that I blog about customer service and how exceptional he was.... and that I hope the call was recorded as he exemplifies the "right" way to be! He was delighted.

Wheras... on the opposite end of the spectrum... I was at the Burger King drive thru yesterday, for Karin as she loves it... and the girl at the window was looking and speaking as if she had had 7 million people before me and it was as if she was in a zombie state... when I asked for a tray as she tried to hand me two drinks and I had nowhere to put them... I believe she may have attempted to roll her eyes but did not quite make that either... due to the extreme comatose-ness of her manner... so when done, I stayed at the window... just for an extra minute or two. She did not notice. She continued her robot-like movements getting a drink for the next person behind me, a manager then joined her but neither were looking at me... so I said in a loud cheerful voice, "Thank-you so much! I hope you have a wonderful afternoon" and not in a sarcastic voice either. She turned slowly, and looked at me, really looked at me, and her mouth dropped, she seemed genuinely astonished. The manager turned and looked confused and looked at her for clarification and then I smiled and drove away.